How much does Ctrip deduct for a refund? Analysis of popular refund policies across the network
Recently, with the arrival of the tourist season, the discussion about refund fees on online travel platforms has become a hot topic. Many users reported that when refunding tickets on different platforms, the deduction standards are quite different. In particular, Ctrip’s refund policy has attracted widespread attention. This article will combine the hot topics on the Internet in the past 10 days to provide you with a detailed analysis of the deduction rules for Ctrip refunds and provide structured data comparison.
1. Ctrip refund and deduction rules
According to Ctrip's official policy, refund fees mainly depend on the ticket type, refund time and airline regulations. The following are common refund and deduction standards:
| Ticket type | Refund time | Deduction ratio |
|---|---|---|
| Economy class (discount ticket) | More than 7 days before departure | 10%-30% |
| Economy class (discount ticket) | Within 48 hours before departure | 50%-80% |
| Business class/first class | Any time before departure | 5%-20% |
| Special air tickets | Cannot be refunded or changed | 100% |
2. Hotspots of user complaints
In the past 10 days, complaints about Ctrip refunds on social platforms have mainly focused on the following points:
1.Deduction ratio is not transparent: Some users reported that the actual deduction when refunding a ticket was higher than the standard prompted on the page.
2.The refund process is cumbersome: You need to contact customer service multiple times, and it takes a long time for the refund to arrive.
3.Special offer tickets cannot be refunded or changed: Many users did not pay attention to the "non-refundable" clause when purchasing, resulting in the loss of the full ticket price.
3. Comparison of refund policies on other platforms
The following is a comparison of refund fees on the three major platforms: Ctrip, Fliggy, and Tongcheng (taking economy class discount tickets as an example):
| platform | More than 7 days before departure | Within 48 hours before departure |
|---|---|---|
| Ctrip | 10%-30% | 50%-80% |
| flying pig | 15%-25% | 40%-70% |
| Tongcheng | 8%-20% | 30%-60% |
4. How to reduce the loss of refunded checks?
1.Read the cancellation and change rules carefully: Be sure to check the cancellation, change and cancellation terms before purchasing tickets, especially for discounted tickets.
2.Purchase refund and change insurance: Some platforms provide refund and change insurance, which can cover part of the refund fees.
3.Flexible choice of flights: Give priority to airlines with loose cancellation and change policies, such as Air China, China Southern Airlines, etc.
5. Summary
Ctrip's refund and deduction standards vary depending on the ticket type and time, and are generally slightly higher than some competing platforms. Users need to fully understand the rules before purchasing tickets to avoid unnecessary losses. If you encounter a dispute over deductions, you can safeguard your rights through customer service or consumer association channels.
The data in this article comes from Ctrip’s official website and third-party complaint platforms, and the statistical period is from October 1 to October 10, 2023.
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