How to activate call forwarding on China Mobile
With the continuous development of communication technology, the call transfer function has become a practical tool in the daily lives of many users. Whether you are unable to answer the phone because you are busy at work, or you need to forward the call to another number under certain conditions, call forwarding can help users manage incoming calls efficiently. This article will introduce in detail how China Mobile users activate the call forwarding function, and provide relevant precautions and answers to frequently asked questions.
1. Basic concepts of call transfer

Call Forwarding refers to the function of automatically forwarding incoming calls to this machine to other preset phone numbers. According to different transfer conditions, call transfer can be divided into the following types:
| Type | Description |
|---|---|
| unconditional transfer | All incoming calls are forwarded to the designated number |
| Transfer when busy | When the user is on a call, the incoming call is forwarded to the specified number |
| transfer on no reply | When the user does not answer the call, forward it to the specified number |
| out of reach transfer | When the user's mobile phone has no signal or is turned off, the incoming call is forwarded |
2. How to activate call forwarding
China Mobile users can activate the call forwarding function in the following three ways:
1. Dial settings via mobile phone
Users can directly enter the corresponding command code on the mobile phone dialing interface to set up call transfer:
| Function | Setup instructions | Cancel order |
|---|---|---|
| unconditional transfer | *21*Target number# | #21# |
| Transfer when busy | *67*Target number# | #67# |
| transfer on no reply | *61*Target number# | #61# |
| out of reach transfer | *62*Target number# | #62# |
2. Via phone settings menu
Most smartphones have built-in call forwarding setup options:
1) Open the "Settings" app on your phone
2) Enter "Call Settings" or "Phone" option
3) Select "Call Forward" or "Incoming Call Forward"
4) Select the transfer type and set the target number according to your needs
3. Through China Mobile customer service
Users can dial the 10086 customer service hotline and follow the voice prompts or manual service to activate the call transfer function.
3. Precautions
1.cost issue: Call transfer may incur additional charges. The specific charges are as follows:
| Call transfer type | Charges |
|---|---|
| Transfer to provincial number | 0.1 yuan/minute |
| Transfer to a number from another province | 0.2 yuan/minute |
| international long distance transfer | Charges based on international long distance standards |
2.Number restrictions: Some special numbers (such as short numbers, special service numbers) may not be used as transfer targets.
3.Network support: Make sure your phone is in normal network status before you can set up call forwarding.
4.SIM card requirements: Some old SIM cards may not support the call forwarding function.
4. Frequently Asked Questions
Q1: Why can't I set up call forwarding?
A1: Possible reasons include: SIM card is not supported, mobile phone settings are restricted, network signal is poor or account balance is insufficient.
Q2: After setting up call forwarding, what number will be displayed for incoming calls?
A2: The original caller number will be displayed on the transferred party's mobile phone, not your number.
Q3: Will call transfer affect incoming call reminders?
A3: No, your phone will still receive incoming call reminders normally, but it will not ring.
Q4: How to check the current call transfer status?
A4: Enter command #002# and dial to check all transfer status; or view it through the mobile phone settings menu.
5. Summary
Call forwarding is a very practical communication function that can help users flexibly manage incoming calls in different scenarios. China Mobile users can activate this feature in a variety of ways, but be sure to understand the relevant fees and restrictions before using it. It is recommended that users choose the appropriate transfer type based on actual needs and check the transfer status regularly to ensure smooth communication.
With the advent of the 5G era, the call transfer function will continue to be upgraded and optimized to provide users with a more convenient and efficient communication experience. If you encounter any problems during use, you can contact China Mobile customer service 10086 for help at any time.
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